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How to access recordings

  • Updated

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Recordings of your Stage and Session segments will automatically appear in the Recordings tab of the event dashboard after the event is over.

Note: Free plans do not have access to recordings. Additionally, if you upgrade to a paid plan, any recordings from past events on the Free plan will not be available.

Access recordings

9 STEPS

Access your recordings by going to the Events page in your Organizer Dashboard.

Click directly on the event to enter the Event Dashboard.

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Select the Recordings tab on the left sidebar to get access to your Stage and Session recordings. Here, you will see them organized via the Stages and Sessions you recorded within your event. 

Use the tabs at the top to look for recordings on each day of your event, or choose between viewing your Stage recordings or your Session recordings.

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If it seems like there are not any recordings available, or perhaps you can't see the recordings you are looking for, click on the links to view your backup event recordings or rehearsal recordings. 

  • Rehearsal recordings - any recordings made before your event was live
  • Backup event recordings - any additional recordings made during the live event 

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Note: If you are using RTMP and you use your Fallback RTMP keys, they will automatically be displayed in your backup event recordings.

When searching through your backup and rehearsal recordings, you can choose which Stage/Session to search for, as well as the days on which the recordings were made. You can also click Back to primary recordings to access your other folders. 

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Edit or delete recordings

Click the three dots ••• on a recording to Create Cuts, Download, or Delete.

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Note: If you delete a recording, it cannot be recovered. 

When downloading a recording in Firefox, it will open up the video. Right-click on the screen and select Save Video As to complete the download.

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Tip: click on the recording you would like to edit and you can choose to trim the video, too. Here's how to trim your event recordings.

Click on the recording to edit the title (maximum 300 characters) and description.

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Publish the recordings

Click on the recording and toggle on Published to add the recording to your Replay area. For more details and instructions, see our guides Making event recordings available to attendees within the event and How to make recordings available after the Event.

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What content can't be recorded?

Currently, there are some limitations to what will be recorded within your event. The following features will not be included in your recordings:

  • Mirroring from a Session or Stage using RTMP
  • Apps and integrations
  • Shared YouTube videos 

Additionally, you have to have the recording set to "on" for the entirety of the segment for it to be recorded. If you turn it "on" half way through the segment, none of it will be recorded. 

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When will my recordings be available?

It takes a minimum of 1/3 of the recording length time in order for a recording to appear in the recording library. For example, if a stream was 60 minutes, Organizers can expect to see it in the recording library in roughly 20 minutes. However, it can take up to 24 hours for your recordings to become available. 
If after 24 hours your recording hasn't processed, please contact Hopin Support for assistance.

 

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