I'm getting a 500 error or a 404 error

  • Updated


Whenever you run into a 500 error or 404 error, please try the following troubleshoots:

  • Check the browser and make sure it is updated

Currently, using the latest versions of Google Chrome or Mozilla Firefox on your laptop or computer guarantees the best experience.


Note: Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or a Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.


On mobile devices, the experience will be limited for Organizers or Speakers and sufficient for event attendees.

  • Refresh your web browser

Hold the Shift key when pressing the command+R (macOS) or Ctrl+R (Windows) combinations

  • Restart your web browser.

Sometimes browser settings require a browser restart for changes to take effect.


  • Log out of your Hopin account and sign back in.
  • Restart your computer.


Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.


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