Here is how Stripe Direct Billing works:
A customer purchases a ticket through the registration page of an event > The organizer receives the payment in their Stripe account > Organizer pays Stripe processing fee > Organizer pays Hopin platform fees
Stripe Charge Ownership
With Stripe Direct, the charges will be created in the organizer’s Stripe account, and we will receive a commission (depending on the organizer’s plan) in Hopin's Stripe account. Stripe calls this the "Hopin application fee".
This means that organizers will be able to see every transaction and ticket purchases in their Stripe account, create receipts for attendees, process refunds on them, and so on.
This is what a charge will look like in an organizer’s Stripe account:
Organizers will also pay the Stripe payment processing fee (depending on the country). This means that the Hopin commission is exclusive of Stripe payment fees. These prices are as follows:
Example: Starter plan customer
Let's take an example of a Starter plan customer with Hopin platform fees of 7%:
- An attendee buys a ticket at $100
- Hopin gets $7 (7% fees) and Stripe gets ~2.9% + 30 cents (depending on the country)
- Organizer gets the rest, e.g. $89.8.
If an Organizer issues a full refund, the entire amount the attendee paid gets refunded which means that the Organizer will incur some losses:
- The attendee gets $100 back.
- Hopin and Stripe keep their fees.
- The organizer has a net sale of -$10.2, to cover the Stripe and Hopin fees, plus the refund.
Unfortunately, selling paid tickets currently cannot be supported in all countries on the Hopin platform. Please refer to the attachment below to see if you can sell tickets via Stripe in your country of residence.