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Stripe Direct Billing

  • Updated

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Before we get started, it is important to note that we are unable to support paid tickets in every country. Please check the attachment at the end of the article for a full list of countries that support paid tickets via Stripe.

In the past, this is how ticket billing worked: 

A customer purchases a ticket through the registration page of an event > Hopin receives the payment > Hopin takes the platform fees (7% for Starter plan, 4% for Growth plan, or 2% for Business and Enterprise plans) > Hopin pays the Stripe processing fees > The rest of the funds go to the organizer’s Stripe account in a lump sum every 1-2 days. 

Now with Stripe Direct Billing, here’s how it works: 

A customer purchases a ticket through the registration page of an event > The organizer receives the payment in their Stripe account > Organizer pays Stripe processing fee > Organizer pays Hopin platform fees (7% for Starter plan, 4% for Growth plan) 

Note: The minimum charge amount on Stripe is $0.50 USD or equivalent in you charge currency. Therefore, if you apply promo codes and discounts, the final balance must be above $0.50 USD for it to be processed.

Stripe Charge Ownership

With Stripe Direct, the charges will be created in the organizer’s Stripe account, and we will receive a commission (depending on the organizer’s plan) in Hopin's Stripe account. Stripe calls this the "Hopin application fee".

This means that organizers will be able to see every transaction and ticket purchases in their Stripe account, create receipts for attendees, process refunds on them, and so on.

This is what a charge will look like in an organizer’s Stripe account:

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Stripe Fees

The change in charge ownership means that organizers will now be paying the Stripe payment processing fee (depending on the country), instead of Hopin.

This means that the Hopin commission will not be inclusive of Stripe payment fees anymore. These prices are as follows:

Free Starter Growth Advanced
15% 7% 4% 2%
Note: For any Pro, Enterprise, Business or Unlimited price plan: If the Hopin platform fee is 2% or less, we will keep it at its current level of 2% or less. If the platform fee is above 2%, it will be reduced to 2%.

Issuing refunds

If an organizer issues a full refund, the entire amount the attendee paid gets refunded which means that the organizer will incur some losses. As an example:

  • An attendee buys a ticket at $100 for an event organized by a Growth organizer
  • Hopin gets $4 (4% fees) • Stripe gets ~2.9% + 30 cents
  • Organizer gets the rest, $93.
  • When the organizer refunds, the attendee gets $100 back.
  • Hopin and Stripe keep their fees.
  • The organizer has a net sale of -$7, to cover the Stripe and Hopin fees, plus the refund.
  • Hopin and Stripe keep all associated ticket fees (organizer will need to bear this cost).

To learn more about issuing refunds through Stripe, click here or check our our refund guide. 

Example: Growth plan customer

Take the example of a growth plan customer with Hopin platform fees of 4%.

For any ticket sales of $100 before Stripe Direct Billing:

  • Hopin receives $100 in Stripe account
  • Hopin takes 4% of 100 = $4. $96 is left
  • Hopin pays Stripe’s processing fee (2.9% + $0.30) from the $4 platform fees. In this case, (2.9% + $0.30) of $100 = $3.2
  • Hopin is then left with $0.8 commission
  • $96 is sent to the organizer’s Stripe account

For any ticket sales of $100 after the Stripe Direct migration:

  • The organizer’s Stripe account will receive $100
  • Stripe’s processing fee of $3.2 will be deducted, as well as Hopin’s platform fees of 4% = $4
  • $3.2 + $4 = $7.2 is the total amount that will be deducted from the organizer’s Stripe account, leaving the rest at $92.8

Starter plan customer

Take the example of a starter plan customer with Hopin platform fees of 7%.

For any ticket sales of $100 before Stripe Direct Billing:

  • Hopin receives $100 in Stripe account
  • Hopin takes 7% of 100 = $7. $93 is left
  • Hopin pays Stripe’s processing fee (2.9% + $0.30) from the $7 platform fees. In this case, (2.9% + $0.30) of $100 = $3.2
  • Hopin is then left with $3.8 commission
  • $93 is sent to the organizer’s Stripe account

For any ticket sales of $100 after the Stripe Direct migration:

  • The organizer’s Stripe account will receive $100
  • Stripe’s processing fee of $3.2 will be deducted, as well as Hopin’s platform fees of 7% = $7
  • $3.2 + $7 = $10.2 is the total amount that will be deducted from the organizer’s Stripe account, leaving the rest at $89.8

Supported Countries

Unfortunately, selling paid tickets currently cannot be supported in all countries on the Hopin platform. Please refer to the attachment below to see if you can sell tickets via Stripe in your country of residence.

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