How to contact the event organizer

  • Updated

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If you are having trouble accessing the event, need to cancel your ticket or have any other questions, you will want to reach out to the Organizer of the event that you’re attending. This can be accomplished by navigating to the registration page of the event.

Canvas Registration page

Currently, if the Organizer is using the Canvas registration page, the best way to contact them is by entering the event. In the chat on the right hand side you can identify the Organizers as their messages will be highlighted and they will have a "Organizer" label next to their name. 

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Click on their name and small pop-up will appear. Here, you can choose to Send a message or click View full profile. 

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If you click Send message, you will be taken to a private chat where you can send a message directly to them. If you click View full profile you will be shown their full profile where you can find their social media links, if they have included them on their profile. You can also choose to Send message from this view, too.

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Note: depending on the settings that the Organizer has chosen, these options may not be available. 

Old Registration page

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Once you arrive at the registration page of the event, you will notice located under the Hosted by section, there will be icons. The icons (if present), will provide you with direct access to the Event Organizer’s contact information or social media pages. Each icon allows you to get in touch with the Organizer in a different way.

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You can reach out to the organizer directly for the following reasons: 

  • Refunds
  • Ticketing
  • Access to the event 
  • General questions regarding the event 

 

Feel free to reach out to us at support@hopin.com in case you have questions or need any additional assistance. 

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