Before speaking in or moderating a Session
Ensure you're using an up-to-date version of Chrome or Firefox.
Check to make sure Chrome has access to your Camera and Microphone. Mac setup video here and PC setup here.
Ensure you can access the following website domains to use Hopin. You may have to check with your IT department if using a device or network provided by your employer.
*.hopin.to *.tokbox.com *.pusher.com *.herokuapp.com *.mux.com *.twilio.comSee here for more information on network connectivity.
Check your browser's and network's compatibility with our streaming software here.
Test your audio (best practice is to use headphones; this eliminates echos and background noise)
Check your video; put the camera at eye level (put books under computer if needed)
Silence any distracting notifications on your computer & phone (Do Not Disturb)
Have a glass of water nearby
Try not to move your device or rustle any papers while you are speaking
Check out general Hopin troubleshooting tips here
- The maximum number of speakers on a Session is 20 for both recorded and non-recorded Sessions.
- The maximum number of attendees who can watch a Session is adaptive with an average of 500.
- The maximum number of Sessions and Expo booths you can create and run at the same time is unlimited. You can find more on session limits here.
There are three types of Sessions on Hopin
Anyone inside the Session can go on-screen whenever they want by clicking the blue button that says "Share Audio and Video."
The event Organizer has pre-determined a moderator(s) who can go on-screen (share their audio/video) whenever they choose. Attendees can request to go on-screen by sharing their audio/video, but they must be approved by a moderator to be brought on-screen.
NB for Organizers: For Moderated Sessions, the moderator needs to be added under both the "Who can Watch" area as well as the "Who can Participate" area in your Event Dashboard.Moderator view
Moderators can go on screen by clicking the Share audio and video button. When an attendee requests to go on-screen, their name and profile picture appear under the Moderation Panel at the bottom left.
The moderator can hover over the profile picture of an attendee they would like to add on-screen and click the "+" sign to add that attendee on-screen.
Attendees (non-moderators) see a blue button that says "Ask to Share Audio and Video." They must click this button to be added to the queue for moderators to then add attendees on-screen.
The event Organizer has pre-determined a speaker(s), who can go on-screen by clicking the blue button that says "Share Audio and Video" whenever they choose. Attendees cannot go on-screen at any time and they cannot see this button.
NB for Organizers: Under "Who can Participate", you are able to add specific speakers. These speakers will also need to be added as attendees under "Who can Watch" in your Event Dashboard.