Before setting up tickets for your event, you will need to create global settings for the registrations to manage the max number of registrants, the registrations close date, the currency, the bulk registration, and the waitlist.
To create tickets, go to the Event Dashboard > Registration > Tickets and click + Create a New Ticket (if you already have tickets created) or Create tickets (if you don't have any tickets created yet).
When creating a ticket you need to fill in the following fields:
- Ticket Name
- Ticket Description
- Ticket Type: Select if the ticket is Paid or Free,
Price: Available if you chose the Paid option.
Note: You need to connect your Stripe account to Hopin before creating paid tickets. Otherwise, you will get an error message preventing you from creating a paid ticket. Here you can learn more about connecting Stripe.
- Ticket Group: Each Ticket must be associated with a Ticket Group and cannot be associated with multiple Groups. By default, at least 1 ticket group will be created for your event as this is required.
- Registrations Limit for Ticket: This is the maximum number of registrations for this specific ticket. If this number is higher than the Global Max Registrations number (found in Registrations > Details), the actual maximum number of registrations for the specific ticket in question will be capped at the Global Max Registrations number.
Access type: Select whether this ticket is Hybrid or Virtual. If you select Hybrid, attendees will also receive a QR code so they can access the on-site event.
Note: Your event needs to be created as Hybrid or Onsite to be able to set ticket access type. Virtual events will have virtual tickets by default.
- Ticket Status: If a ticket is marked as Closed, it will be disabled in the Registration modal. Users will see it but will be unable to select tickets/to transact for this specific ticket.
Clicking the Advanced Settings button will bring up the following fields:
- Ticket Sales Start (Date & Time): This setting will dictate when the ticket gets active in the Registration modal.
- Ticket Sales End (Date & Time): This setting will dictate when a ticket becomes inactive (still visible, but Attendees will not be able to select tickets/to transact for this specific ticket from the Registration modal).
Max People on Waitlist: This is the maximum number of Waitlists for this specific ticket. If this number is higher than the Global Max Waitlist number (found in Registrations > Details), the actual maximum number of Waitlists for the specific ticket in question will be capped at the Global Max Waitlist number.
Note: The waitlist feature does not act as a reservation system. It only allows the attendee on the waitlist to know when tickets are available via email and it does not automatically reserve a ticket for them. If and when a ticket becomes available they will then need to navigate to the event registration page in order to purchase it.
- Private Ticket: Check this box if you want to make your ticket unlisted and only obtainable through a private link. Private tickets are great for speakers and staff — for example, you can create a private free ticket when regular tickets are paid. If your ticket is private, go back to the Tickets page, click the copy button to copy the URL of your private ticket to your clipboard and then send it to your guests directly. This will bring them to the event’s usual registration page but there will be a Private ticket visible only to them.
Once you're done creating the ticket, don't forget to save it.
Can I change the ticket type of my attendees?
Event organizers can change the attendee's ticket type in Event Dashboard > People > Registrants page. Here is the detailed guide on how to do it. In this case, the registration will still have the original price or will stay free. The event organizer will need to issue the refund or issue a charge for the new ticket manually if applicable.
Alternatively, the event organizer can remove an existing registration by refunding and blocking it and ask the attendee to re-register for the event with the appropriate ticket type. Here is the guide explaining how to block and refund attendees.