If you have subscribed to a paid plan for Hopin events, and are wondering how to access your invoices and receipts, please follow this guide to find out how
Active Starter Plan subscription
If your subscription is active, please follow the steps below.
To access your receipts, first log in to your Hopin account. Click on your profile picture in the top right corner of the screen and click Manage Organization.
Select the Billing tab on the left side.
Here you can manage your account’s billing details. This section shows you your current subscription plan, the number of registrations used on your account, and your accrued registrations from the previous billing period.
Scroll to the bottom and click Manage Subscription.
This will take you to a new page where you can view your card details and previous bills.
Under Invoice history, click the small square icon to the right of the date to view an invoice.
This will open a new window where you can Download receipt or Download invoice.
Simply exit the window to return to the previous screen and to view other invoices.
Inactive Starter Plan subscription
If your Starter subscription ended, and you would like to recover your receipts and invoices, please contact our Support team.
If you would like to recover your receipts and invoices for the Business plan, please email our Accounting team. You can find our contact emails on our A List of all Hopin Contact Emails.