Integrating Syncwords with Hopin

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Note: You will need to have an account with Syncwords and links for the Syncwords widget to use this app. Please use this order form to get started with Syncwords!

What are the capabilities of the Syncwords integration?

The Syncwords integration enables captioning of stages, sessions or booths via a widget in the right-hand panel of a Hopin event area. Syncwords provides 24/7 support for your event and can translate captions into more than 100 languages.

Attendees will see a 'Captions' tab, from which they'll be able to select from the languages provided by the event organizer.

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What plans is the Syncwords integration available on?

Syncwords is available to Hopin's Growth, Pro, Business and Enterprise plans. There is an additional cost to using the Syncwords integration, however.

How to get started with a Syncwords account?

If you don't have a Syncwords account yet, please submit this order form to receive preferential treatment as a Hopin customer.

How do I set up the Syncwords integration?

  • You'll need a Syncwords account and links for the Syncwords widget to set up the Syncwords integration. You can get started with the Syncwords order form.

  • Once you have your Syncwords link, you can set it up in any stage, session or expo booth. First, head to the 'Integrations' page in your organiser dashboard, find the Syncwords integration, click on it and use the 'Install' button on the Syncwords page. 

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  • You can now configure Syncwords in your event. Choose an event and navigate to the relevant area of your event dashboard by navigating to Event Dashboard > Venue > Stage/Session/Expo (for this example we'll use a Session). In the Integrations section of the configuration page, you'll see fields that will allow you to name the tab in the event, specify the Syncwords ID, and enable the integration:

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  • You can name the tab (for Syncwords, a common name is something like 'Captions'), and provide the Syncwords ID (the ID will be the code at the end of your Syncwords link, e.g. the 'i-EmEZIT' in the link https://recapd.com/i-EmEZIT?isCaptionsOnlyLanguage=true&collapsed=true). Once these have been provided, click the checkbox and save the configuration.

  • You can now use the 'Preview Event' button in the top right hand corner to check the Syncwords app in the relevant event area:

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  • You can repeat these steps for any event area that should contain the Syncwords widget, and you're ready to go! Syncwords will work closely with you to help you understand how they'll operate in your event.

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

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