Setting up Syncwords on the Hopin platform

  • Updated

8-Av-Gro-Pro-Bus-Ent.jpg

Note: You will need to have an account with Syncwords and links for the Syncwords widget to use this app. Please use this order form to get started with Syncwords!

What are the capabilities of the Syncwords integration?

The Syncwords integration enables captioning of stages, sessions or booths via a widget in the right-hand panel of a Hopin event area. Syncwords provides 24/7 support for your event and can translate captions into more than 100 languages.

Attendees will see an additional tab, from which they'll be able to select from the languages provided by the event organizer.

Screenshot_2021-08-23_at_10.17.14.png

What plans is the Syncwords integration available on?

The Syncwords integration is available to Hopin's Growth, Pro, Business and Enterprise plans. However, you will need to purchase Syncwords independently to be able to use it in your Hopin events. 

How to get started with a Syncwords account?

If you don't have a Syncwords account yet, please submit this order form to receive preferential treatment as a Hopin customer.

How do I set up the Syncwords integration?

  • You'll need a Syncwords account and links for the Syncwords widget to set up the Syncwords app. You can get started with the Syncwords order form.

  • Once you have your Syncwords link, you can set it up in any stage, session or expo booth.

  • To get started, you will need to install the Syncwords app to your Hopin Organization. You can access the app store by going to your Organization Dashboard and heading to the Apps tab. Then click on Discover More on App Store. 

    Integrations-Hopin.png

  • You can find Syncwords under the Translations category, or you can follow this link to go directly to the page. Click Install app to add the Syncwords app to your Organization.

    syncwords.png

  • You can now configure Syncwords in your event. Choose an event and navigate to the relevant area of your event dashboard by navigating to Event Dashboard > Venue > Stage/Session/Expo (for this example we'll use a Session). In the "Apps" section of the configuration page, you'll see fields that will allow you to name the tab within the event, specify the Syncwords ID, and enable the app:

    Screenshot_2021-08-23_at_10.22.03.png

  • Name the tab (for Syncwords, a common name is something like 'Captions'), and provide the Syncwords ID (the ID will be the code at the end of your Syncwords link, e.g. the 'i-EmEZIT' in the link https://recapd.com/i-EmEZIT?isCaptionsOnlyLanguage=true&collapsed=true).

  • Once these have been provided, tick the check box and hit Save at the bottom of the page.

  • You can now use the Preview Event button in the top right hand corner to check the Syncwords app in the relevant event area:

    Screenshot_2021-08-23_at_10.31.35.png

  • You can repeat these steps for any event area that should contain the Syncwords widget, and you're ready to go! Syncwords will work closely with you to help you understand how they'll operate in your event.

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

Was this article helpful?