How to use the chat area during an event

  • Updated


The chat area within your event is a great way of connecting with attendees and improving the event experience. 

To use the chat area during an event, follow the steps below: 

Find the chat tab of the event area on the right side, then use the chatbox at the bottom to type your message. 


Note: There are individual chats for each area of the event (e.g. Stages, Sessions, Expo Booths). To access these chats, you must first go to the specific area to see the chat button on the right hand side. Make sure you are on the Stage/Session/Booth tab and then choose Chat from the tabs below.


You can access the Event chat at any time, from any area of the Event by clicking on the Event tab and choose Chat from the tabs underneath.


There a few different actions you can take within the chat; choose from the drop downs below to find out more and make the most of the Event Chat.

  • Mention an Attendee

    To mention an attendee, use the @ sign and type their name.


  • Reply in Thread

    Threaded messages make it easier to respond to specific messages and helps to keep track of new responses. Creating a new thread is easy, simply hover over the message that you would like to respond to and click the arrow.


    Now, any response you send will reply to the thread and not on the main chat.


    Click the arrow to return to the main chat.


    Once a thread has been created, you can see how many messages are in the thread, click directly on this button to view and respond on a thread.


  • Add emojis

    You can add emojis by clicking on the emoji button in the message box. You can get more options by using the : sign, followed by the type of the emoji you want. For example :smile should bring up smile emojis. 


  • Using GIFs

    To add GIFs to the chat, type /giphy which will pull up the GIF option.

    Click on the Giphy command, add some text to find the GIF of your choice and hit send.


    You will get a preview of the GIF and the option to shuffle. Once you find a suitable GIF, hit Send


  • Like a chat message

    To like a chat message, hover on the message and hit the like button. 


Note: If you experience issues receiving messages or accessing the chat this could be due to being behind a corporate firewall, using a VPN or a Web Proxy. Please have your IT department make sure the network ports and websites in our Network Connectivity Settings articles are allowed, also turn off any VPN or proxy server if possible, then try again. 


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