Mid-event surveys vs. Post-event surveys

  • Updated

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Attendees will see two surveys when joining an event, an in-event survey and a post-event survey. Here is everything you need to know about these two surveys, how they are displayed and what they include. 

Mid-event survey

When do they appear? The in-event survey will be sent at the halfway mark of an event (e.g. if an event is 24 hours long, it will be sent after 12 hours). The notification will remain there until the attendee has completed the survey.

What does it include? It offers a simple 1-10 scale asking how likely the attendee would be to recommend the event to a friend.

How do they appear? Attendees will get a notification in their notification tab about the survey. 

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Can the organizer view the results? Yes, go to your Event Dashboard > Analytics > Reports and click Generate on the Mid-Event Attendee Scores Report. 

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At the top of the reports page, select Download history. Find the report you would like to view, hover over it and then the Download button will appear on the right-hand side. Click on this button and the report will be downloaded for you to view.

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When downloaded, it will look something like this:

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Note: You can also generate a different report called the General Summary Report which will provide the Average Attendee Score but not the individual ratings.

Post-event survey

When do they appear? The post-event survey will be sent once the event has finished, around 10 minutes after the scheduled end time.

What does it include? It includes two text boxes that give the attendee the choice to write what they liked and disliked about the event, as well as two 1-10 scales asking how likely the attendee would be to recommend the event and the platform (Hopin) to a friend. 

How does it appear? The post-event survey is shown in a pop-up window. 

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 Can the organizer view the results? Only organisers on Advanced plans can have access to the results of this survey. They can view the results by going to their Event Dashboard > Analytics > Reports and generate the Post-Event Survey Feedback report. Once downloaded, you can view the results. However, you will only see the score they gave for your event, and not for the entire platform.

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Note: You can also generate a different report called the General Summary Report which will provide the Average Post-Event Survey Score but not the individual ratings.

Can these surveys be disabled or customized?

Unfortunately, Organizers cannot disable or customize these surveys at this time.

However, if you would like to collect more specific feedback, you can use Polls or some of our other great integrations such as Pigeonhole Live, to gather more information from the attendees at various points throughout your event. 

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

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