What does Pending Acceptance mean?

  • Updated

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You may notice that it says "pending acceptance" next to some of your attendees on the Event Dashboard > People > Attendees page. This can mean several things relating to how your attendees register for your event.

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What is "Pending Acceptance"?

Pending acceptance is when an attendee receives a verification email but does not follow the steps to complete the registration process for an event. There are two ways an attendee may receive a verification email:

  • Bulk Purchase: If one attendee checks out with more than one ticket, they will be asked to assign the remaining tickets. This involves entering in the additional attendee's name and email address which then triggers a a link to be sent to them via email. If the attendees receive the verification email but do not click on the link, they will show as "Pending Acceptance" until they do.  For more information on bulk purchasing tickets, check out this guide
  • Guest Checkout: Registrants have the option of either logging into Hopin/creating a Hopin account, or checking out as a Guest. During the guest checkout process, they will enter their name and email, and then they will receive a verification email with a link to register for the event. Once again, if they do not click on the link within the email, they will be displayed as Pending Acceptance until they do. For more information on guest checkout, click here.

Attendees need to complete their registration by clicking on the button in their verification email in order to move out of the Pending Acceptance state. There is nothing an Organizer can do to change their status other than remind them to click the Verify button.

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Note: The verification email sent to the above attendees is different from the Magic Link Invitation (advanced plans only) found under Event Dashboard > Marketing > Customize Emails and cannot be edited at this time.

Pending acceptance means an attendee is not yet fully registered thus are not counted in the number of registrations on the Overview page and will not receive any of the system emails. However, they will count towards the Total Registrations on the Event Dashboard > Analytics > Registrations page. pending_acceptance_total_regs.png

Can I resend the verification emails to my attendees?

Unfortunately, you cannot resend verification emails to attendees, we can only suggest you reach out to them and encourage them to find their verification email and complete the registration process. 

However, if you are on an Advanced plan, you can use magic links to send a reminder email to those that are pending acceptance. You can find more information about the Magic Links process in our article. 

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

 

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