How to clear the Event Chat

  • Updated

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If you have an event that lasts for a few days then you may want to clear the Event Chat so as not to confuse your attendees and help them keep track of communications. 

You can choose to clear the chat in individual sections of your event directly or you can do it through your Event Dashboard and clear everything all at once. Here's how to clear your chat:

Via the Event Dashboard

If you would like to clear the Event Chat for all of you Stages, Sessions, and/or Expo Booths at the same time, this is the best way to do it!

Go to your Event Dashboard > Venue > Venue Controls and under the "Activity Panel Settings" you will see a section for "Clear Chat". 

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Here, you can tick the different sections of your event where you want to clear the chat and then click Clear chat

A pop-up will ask you to confirm your choice, click Clear chat again to continue, or Cancel if you've changed your mind. 

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Note: If you tick "Expo", "Stage", or "Sessions", the chat will be cleared for every one of the areas you have set up. If you would like to clear chats for individual areas of your Event (i.e. a specific Session) you will have to follow the instructions below. 

Within the Event - Specific Event Areas

If you would like to clear the chat for just one or two areas of your Event then it's best to do it directly in each specific section. 

Head to the Event Area you would like to clear the chat. This can be the Event Chat, or within a specific Session, Stage or Expo Booth. 

Here, click on the three dots to generate a small pop-up and click Clear chat.

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A pop-up will ask you to confirm your choice, click Clear chat again to continue, or Cancel if you've changed your mind. 

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Once you have cleared the chat, you and your attendees will see a note at the top of the chat panel saying "The organizer has cleared the chat". 

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Accessing chat history 

Even once the chat has been cleared, you can still access the chat history by downloading the Event Chat Report from your Event Dashboard > Analytics > Reports. 

You can download the chat report for individual sections of your Event. 

For more info on this report, check out this guide.

 

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

 

 

 

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