Using a One Time Passcode (OTP) for your Hopin account

  • Updated

everyone.jpgAll_plans_.png

Using a One Time Passcode to log into your Hopin account means that instead of setting a password that you will enter each time you log in, a new passcode will be generated and emailed to you every time you want to access your account.

Due to the fact that a One Time Passcode will change with each login attempt, it drastically reduces the risk of your account being compromised.

Note: there is currently no way for you to change your account from using One Time Passcodes to a normal password.

Signing up for the first time

When you first sign up to a Hopin account you will need to input an email address and click Continue. sign_up.png

Note: This email address must not be linked to an existing Hopin account. 

Click the box labelled "Sign in using a single-use code emailed to you" and you will notice that the password field disappears, leaving you to enter your first and last name. Once you have filled in the information, click Sign up

Sign-up-to-Hopin.png

You'll be directed to a new page which will ask you to enter a code to verify your account.

Sign-in.png

To get this code, open a new tab in your browser and go to your email. Look for an email with the subject "Confirm your Hopin account". Inside, you will find a 6-character code.

Confirm-your-Hopin-account-rosie-castle-hopin-to-Hopin-Mail.png

Copy this code, or make a note of it, and navigate back to your Hopin tab. Here, you can paste the code into the field and click Verify your account.

sign_in_with_code.png

Note: Codes expire after 15 minutes. If you do not use the code within this time frame, you will need to generate a new one. 

Once you have inputted the code, you will be taken to the Hopin onboarding page where you can edit your details and settings. 

Onboarding-Hopin.png

Signing in again 

Once you log out, you will need to sign in again by generating another OTP. This time, make sure you use the same email address and click Continue.

Sign-in_22222.png

The next page will ask for another code so that you can Sign in

Sign-in_222.png

Once again, you will find your code within your email but this time the subject line will be "Your account access code". Copy the code and head back over to your Hopin tab. Your-account-access-code-rosie-castle-hopin-to-Hopin-Mail_222.png

Paste the code from the email into the field and click Sign in

sign_in_again_with_code.png

And that is how you can utilize the One Time Passcodes to access your Hopin account!

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

Was this article helpful?