Throughout your event experience, should you need help, Hopin Support is available 24/7/365 through multiple contact methods.
The Different Ways to Reach Us
Send us a message
You can contact us via the “Support” icon on the bottom right of the event dashboard as shown below:
You may also use the message bubble at the bottom right in the Hopin Knowledge Center.
The team will reach out to you shortly once they have received your request and have been able to look into your issue. Be sure to check your email for the response!
Email Us
You are of course welcome to email us any time at support@hopin.com, and we’ll be in touch directly.
Start a Live Chat
If you’re in a live event, your potential issue may feel a little more pressing. For this reason, event organizers have access to an instant live chat with a member of our support team. Live chat is available 24/7 and we strive to respond in less than two minutes.
Calls*
Sometimes it’s easier to just jump on a video call to explain and demonstrate your issue, or to receive more extensive help.
*Whilst Hopin doesn’t have a direct phone line; if you reach out to us and we need to jump onto a call - we’ll happily schedule a virtual meeting with you to assist you further! Video calls are best so we can see what is going on, and be able to immediately help.
Our Help Center
The Hopin Knowledge Center is maintained regularly and is full of useful, easy-to-follow resources that are just a click away. We review and update the Knowledge Center daily, and you can be rest assured the information is the most accurate at any time!