How to Contact Hopin Support

  • Updated

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Throughout your event experience, should you need help, Hopin Support is available 24/7/365 through multiple contact methods.

Send us a message

You can contact us via the “Support” icon on the bottom right of the event dashboard or you may also use the message bubble at the bottom right in the Hopin Knowledge Center. This is how they may look on your screen:

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The team will reach out to you shortly once they have received your request and have been able to look into your issue. Be sure to check your email for the response!

Email Us

You are of course welcome to email us any time at support@hopin.com, and we’ll be in touch directly.

Note: This is a slower form of communication. We recommend using the “Support” button within your account. How to do so is above!

Start a Live Chat

If you’re in a live event, your potential issue may feel a little more pressing. For this reason, event organizers have access to an instant live chat with a member of our support team. Live chat is available 24/7 and we strive to respond in less than two minutes.

You can find the live chat button by clicking on your icon in the top right corner of the screen. In the drop down that appears, select Chat support

Note: Attendee live chat is available to Advanced Plan (Business and Enterprise) users for a fee per event.

 

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Calls*

Sometimes it’s easier to just jump on a video call to explain and demonstrate your issue, or to receive more extensive help.

*Whilst Hopin doesn’t have a direct phone line; if you reach out to us and we need to jump onto a call - we’ll happily schedule a virtual meeting with you to assist you further! Video calls are best so we can see what is going on, and be able to immediately help.

Note: Video calls are for monthly or annual plan customers only at this time.

Our Help Center

The Hopin Knowledge Center is maintained regularly and is full of useful, easy-to-follow resources that are just a click away. We review and update the Knowledge Center daily, and you can be rest assured the information is the most accurate at any time!

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