How to set up Kiosk Mode

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Note: Kiosk Mode and other advanced Onsite features are included in the Enterprise plan however will need to be purchased separately on the Business plan. This feature is not available on any other plans. 

If you are hosting a Hybrid or Onsite event and want to start setting up your Kiosks, then you are in the right place! 

Here, you can personalise the welcome screen and final message as well as adjust the checking-in settings.

Creating a new Kiosk

To get started, you will need to create a Kiosk. To do this, head over to your Event Dashboard > Onsite > Kiosk Mode and click Add kiosk mode

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On the new panel that opens up, enter the name of your new kiosk and click Add new Kiosk.

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Now, you will see your new Kiosk within the list on the main page. Now you are ready to start editing!

To edit your Kiosk, make sure you are in the Onsite > Kiosk Mode page of your Event Dashboard as outlined previously. 

Hover over one of the Kiosks within the list to display the icons for Edit and Delete. Click on the pencil icon to begin editing your Kiosk. 

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Setting up your Kiosk

The following tabs cover the different stages of setting up your Kiosk. Click on each one to go through the whole process.

  • "Start" Settings

    Once you click on the pencil icon, it will take you to the Kiosk Designer! It should look something like this:

    edit_kiosk_2.png

    The panel on the left hand side is where you can edit your Kiosk design, whilst the right hand side serves as a preview and will update to show you exactly how your Kiosk screen will look on the day of your event!

    Basic settings

    Before you get started you should select which device you plan to use. On the right hand side, under "Select a Device", choose your device or click Custom size to input alternative dimensions. These settings will ensure that your design is optimally displayed on the device that you are using. 

    Additionally, choose the orientation of your device (landscape or portrait) using the respective buttons.

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    You can change the name of your Kiosk by clicking on the field under "Kiosk Name".

    kiosk_name.png

    To edit your welcome message, highlight the text and use the panel at the top of the editor to format and resize the text. You can align, resize, format, and add pictures, using the respective buttons. 

    edit_welcome.png

    Customize Settings

    Underneath the editor, you will see a toggle to "Customize". This option allows you to further customize your Kiosk. Toggle this to "on" to display some additional settings. Here, you can further brand your welcome screen by changing the background image, the background color, and the start button.

    customize.png

    Changing the Background Image

    To upload an image, click on one of the options below, depending on if you are using a portrait or landscape orientation. Choose an image from your computer to upload it to your Kiosk. 

    add_picture.png

    Once you have selected an image, a new screen will allow you to resize, rotate and centre your image. Click Done once you are finished.

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    Note: To remove this image, click the small "x" in the tp right hand corner of the upload preview. 

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    Changing the Background Color

    Simply click on the field under "Background Color" and enter a new HEX code. 

    background_color.png

    Customize the Start Button

    You can choose whether or not to display a start button by using the toggle next to "Display Start Button". If this is on, it will display the additional colour settings underneath.

    Add in a new HEX code by typing in the field under "Start Button Color".

    start_button_2.png

    If you turn the Start Button toggle to "off" then Attendees can tap anywhere on the Welcome Screen to begin their experience. Alternatively, if you choose to display the Start Button, you can see it in the bottom of your preview, as shown below:

    start_button.png

    Additional Settings

    Finally, underneath your options to customize the Kiosk, you will see a heading for Additional setitngs. Click on this heading to expand the options for a Kiosk Password. 

    Enter a password into the field provided to set a password for this Kiosk Mode. Whichever devices are set to this Kiosk Mode will require a password to use. 

    Tip: Leave it blank if you do not wish to set a password. 

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  • "Check-In" Settings

    Filter Settings

    Click the Check-in tab at the top of the screen to adjust your Filter and Identification settings.

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    Click on the field under "Ticket Type" to select which tickets you would like to be able to check in at this Kiosk Mode. You can select more than one by ticking the respective boxes. 

    Note: Only Hybrid tickets will be shown here. 

    If you do not select any tickets, all ticket types will be able to check in here. 

    filter_and_ID_tickets.png

    Remove a ticket type by clicking the "x" next to the ticket name.

    filter_and_ID_tickets_2.png

    Identification Settings

    Choose how you would like your Attendees to check-in by turning on/off the following toggles:

    • Allow Scan - allow attendees to scan their QR code to check-in
    • Allow Search - allow attendees to search for their names and/or email addresses to check-in

    ID_settings.png

    Note: You must have one of these options turned on to be able to Save your settings. 

    If you toggle "Allow Search" to "on", you will see some additional settings:

    • Search Auto Complete - when attendees are searching for their name or email address, the search function will make suggestions 
    • Search By - you can allow attendees to search for themselves via their name, email address, or both, from a drop down menu
    • Custom Search Results Message - customize the message guests see when no results are found after searching by typing something in this field

    ID_settings_2.png

  • "Final" Settings

    Click on the Final tab to set up the Final Message that attendees will see once they have successfully checked-in to your event. 

    Write your custom message in the fields provided and set how long you would like the message to be displayed for.

    final_settings.png

    This is how it will look at your event:

    final_message_preview.png

  • "Post Check-in" Settings

    Click the tab named Post Check-in. Here, you can set whether or not your attendees can reprint their badge. Choose from one of the following options:

    • Locked - a password will be required to reprint a badge
    • Hidden - badge reprinting will not be available to attendees
    • Visible - enable badge reprinting without a password

    post_check_in.png

 

 

 

 

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