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How to Setup Hardware for On-demand Badge Printing [ILS Guide]

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Network is the Most Common Issue! The Organizer App device MUST be on the same internet connection as the Printer. If the Organizer App is not connecting to a Printer, please check that the devices are connected to the same network and that there are no security settings preventing devices from connecting to each other through a network.

For Software Troubleshooting, see How to Troubleshoot Hopin Onsite

For Hardware Troubleshooting, see Hardware Compatibility for Hopin Onsite

This guide is based on the RENTAL EQUIPMENT SETUP GUIDE provided by Choose 2 Rent, the Preferred US Hardware Supplier of Hopin Events. They are one of our Certified In-person Logistics Suppliers.

Standard Rental Contents:

1 x Router

1 x Printer

2 x iPads

2 x Tablet Stands

On-demand Badge Printing Step-by-Step Guide

Step 1 → Router & Internet

Commonly used routers used with Onsite are listed with setup links on Hardware Compatibility for Hopin Onsite.

Routers typically require the below steps:

  1. Attach antennas
  2. Plug in the DHCP hard line from the venue
  3. Plug in power and ensure device is connected to live internet

Step 2 → Printer & Badge Stock

Commonly used printers used with Onsite are listed with setup links on Hardware Compatibility for Hopin Onsite.

Printers typically require the below steps:

  1. Connect the Power Adapter
  2. Plug in an Ethernet Cable from the router into the printer’s Ethernet port
  3. Power on the Printer
  4. Install the Badge Stock

Step 3 → Connecting the Printer to the App  How to setup Badge Printing for an Onsite Event

Where can you adjust this? – Organizer App > Side Menu > Devices

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