Hardware Compatibility for Hopin Onsite

  • Updated

applies_to_organizers.jpgavailable_advanced.png

This article helps answer the question: Is the hardware you have compatible with Hopin Onsite?

COMPATIBILITY DISCLAIMER: Event Managers, Certified Partners and Clients may attempt to use unlisted items at their own discretion. In those instances, Hopin cannot guarantee compatibility; however, those items could work even if unintended. If you would like to suggest edits or request additions to this list, please submit the feedback to support.

Simple Printers (connect via the Organizer App on iOS)

Zebra Printers (direct thermal badge/insert printing) – 2 iPads per printer

Brother Printers (direct thermal label printing) – 1 iPad per printer

Advanced Printers (connect via the Advanced Printing App on Windows)

For Color Paper / Synthetic Badges

For Color Plastic Badges

Scanners

For event and segment scanning

Internet Requirements for the Onsite Organizer App

WHY does this matter? To use on-demand badge printing, both the printer and connected check in devices need to be on the same network so they can see each other. Connecting printers will vary based on the device as described above. For Segment Scanning, devices need an internet connection to load the list of attendees and any access control that might be available. Note: Lead scanning is done via the Attendee App which attendees would troubleshoot themselves. 

 

IP: DHCP without a Splash (Some devices may NOT be able to connect via a splash page)

Dedicated Bandwidth: 5 mbps upload and download

 

NOTE on Mobile Connections: Using a mobile connection is inherently risky as we can’t be certain that the area or venue provides good service. Some buildings will only support certain carriers and certain areas may not have good coverage for any mobile service. Additionally, cell towers will be impacted as more people head to an area so as more people come to your event, a provider could reduce bandwidth for each device to an unusable state.

Was this article helpful?