This article helps answer the question: Is the hardware you have compatible with Hopin Onsite?
Simple Printers (connect via the Organizer App on iOS)
Zebra Printers (direct thermal badge/insert printing) – 2 iPads per printer
- ZD-600 Series
- ZD-500 Series
- ZD-400 Series
- Older/Discounted Models – Compatibility is risky therefore we recommend newer models
Brother Printers (direct thermal label printing) – 1 iPad per printer
- Older/Discounted Models – Compatibility is risky and we recommend newer models
Advanced Printers (connect via the Advanced Printing App on Windows)
For Color Paper / Synthetic Badges
For Color Plastic Badges
For event and segment scanning
Internet Requirements for the Onsite Organizer App
WHY does this matter? To use on-demand badge printing, both the printer and connected check in devices need to be on the same network so they can see each other. Connecting printers will vary based on the device as described above. For Segment Scanning, devices need an internet connection to load the list of attendees and any access control that might be available. Note: Lead scanning is done via the Attendee App which attendees would troubleshoot themselves.
IP: DHCP without a Splash (Some devices may NOT be able to connect via a splash page)
Dedicated Bandwidth: 5 mbps upload and download
NOTE on Mobile Connections: Using a mobile connection is inherently risky as we can’t be certain that the area or venue provides good service. Some buildings will only support certain carriers and certain areas may not have good coverage for any mobile service. Additionally, cell towers will be impacted as more people head to an area so as more people come to your event, a provider could reduce bandwidth for each device to an unusable state.